Returns Policy
Freight, in all instances of delivery or returns whether it be for warranty or otherwise are the responsibility of the customer. No goods will be accepted without a copy of the tax invoice.
If the goods are defective upon receipt, contact us via sales@buyandfit.com.au and include a photo of the damage within 7 days of receipt of goods. A copy of the invoice with the product description and contact details would be most helpful. You must ensure the goods are in their original packaging and pre-pay shipping charges.
We will contact you and organise a replacement as soon as possible.
Choose you products carefully to avoid disappointment. Fair Trading obligations notwithstanding, we do not have a refund policy for customers that change their mind.
If you receive your order but it is not identical or equivalent to that displayed on the invoice, contact us via sales@buyandfit.com.au and explain the issue.
|
Customer comments...
|
|
'I would like to thank you for your excellent service and phone manner. I have received you parcel today, as promised. You have supplied “Good Old Fashion Service” which is lacking in today’s world.' Peter in Capalaba, QLD |
|
'The service I received from Buy and Fit was fantastic. I placed my order online late morning on Friday, received email confirmation of the dispatch of my order that afternoon, and the item arrived on Monday afternoon. I was particularly impressed with getting a phone call from Christian at Buy and Fit soon after placing my online order, clarifying whether I needed one of the parts I had ordered. This phone call saved me approx. $18. Thank you Buy and Fit for your really efficient service. I will certainly use you again when I need other parts for my swimming pool.' Allan in Ashburton, Victoria |
|
'I ordered my new pool pump on Friday afternoon and it was at my house by Monday afternoon. It was the cheapest price that I found anywhere and that included prices where I had to go and pick it up. I could not have been happier with my purchase. Will highly recommend your company to my friends.' Warren in Seaford, Victoria |