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Testing: Load Answers

This panel is for testing only. On your live site you can hide it.

This form uses clickable buttons for choices. Your selections are saved to hidden inputs for easy backend integration.

Who is requesting assistance?

Choose

Pool/Spa Volume (litres)

POOL LAB Chlorinator Model No.

Chlorinator Serial No.

Cell Serial No.

Is a POOL LAB ASP connected?

ASP Serial No.

Question 1 – What is the chlorine stabiliser level?

Also known as cyanuric acid. For outdoor pools, correct stabiliser protects chlorine from UV breakdown.

Stabiliser (Cyanuric Acid) – ppm Stabiliser Info

Stabiliser (CYA) guidance:
Outdoor pools typically run best at 30–50 ppm CYA to protect chlorine from UV. Too low → chlorine burns off in sun. Too high → chlorine becomes less effective and can lead to persistent low readings. If unsure, get a proper water test.

Question 2 – How many hours/day does the filter pump operate?

Filtration Time Info

Filtration time guidance:
As a rule of thumb, aim to circulate at least one full pool volume per day. Many pools need 6–10 hours in mild weather and longer in hot/summer or with heavy bather load. If chlorine is low, increase run time and output temporarily.

Question 3 – Is the filter pump or the Chlorinator controlled by another timer or control system?

Third Party Control Info

What is third party control?
This means your pump/chlorinator is being switched by another timer or automation system (e.g., pool controller, off‑peak power timer). If enabled, make sure the chlorinator and pump run at the same times, and that the external timer isn’t cutting power during required chlorination hours.

Question 4 – Click any messages currently showing on the display

Messages Info

Display messages explained:
CHECK SALT: Salt may be low or sensor reading issue. Verify salinity.
LOW FLOW CELL: Flow to the cell is insufficient – check pump, valves, or blockages.
HIGH SALT: Salinity is above range – dilute or follow unit guidance.
SCALE WARNING: Scaling risk in cell—inspect/clean as per manual and balance water.
PUMP PROTECTION ACTIVE: System preventing damage due to detected condition.
SPA FLOW DET’D: System detected spa flow mode.
Use actual unit manual for definitive meanings and steps.

Multiple selections allowed.

Question 5 – Chlorine level is shown on the display

ASP Test Info

ASP Test guidance:
Run the ASP Test to validate chlorine production and sensor readings. Ensure the ASP is connected and operating before relying on the display value.

Question 6 – What is the Free Chlorine Level as tested with a manual kit?

Free Chlorine Info

ppm

Who did the test?

Free chlorine guidance:
Typical target 1–3 ppm for residential pools (higher with high CYA). Low FC with good stabiliser often means not enough output or run time, high organic load, or algae starting—shock if needed and adjust settings.

Question 7 – Pool water condition

Question 8 – Average number of bathers per day

Bather Load Info

Bather load guidance:
More swimmers add organic load → more chlorine demand. Increase output/run time on busy days, and ensure proper filtration to maintain FC target.

Question 9 – Phosphate level

Phosphate Info

Upload supporting documents/photos

Attach service reports, water test results, photos of the equipment, or purchase receipt for warranty confirmation. Drag & drop files below or use the upload button.

Drag & drop files here

Name

Phone

Company or Business Name

Company or Business Address

Address where the chlorinator is located

By submitting, you consent to us using these details to provide a solution to your issue.

Question 1 – What is the chlorine stabiliser level?

Also known as cyanuric acid. For outdoor pools, correct stabiliser protects chlorine from UV breakdown.

Stabiliser (Cyanuric Acid) – ppm Stabiliser Info

Question 2 – How many hours/day does the filter pump operate?

Filtration Time Info

Question 3 – Is the filter pump or the Chlorinator controlled by another timer or control system?

Third Party Control Info

Question 4 – Click any messages currently showing on the display

Messages Info

Multiple selections allowed.

Question 5 – % Chlorine Output (from display)

Question 6 – What is the Free Chlorine Level? (ppm)

Free Chlorine Info

Question 7 – Pool water condition

Question 8 – Average number of bathers per day

Bather Load Info

Bather load guidance:
More swimmers add organic load → more chlorine demand. Increase output/run time on busy days, and ensure proper filtration to maintain FC target.

Question 9 – Phosphate level

Phosphate Info

Upload supporting documents/photos

Attach service reports, water test results, photos of the equipment, or purchase receipt for warranty confirmation. Drag & drop files below or use the upload button.

Drag & drop files here

Name

Phone

Company or Business Name

Company or Business Address

Address where the chlorinator is located

By submitting, you consent to us using these details to provide a solution to your issue.

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